Very friendly, knowledgeable, and helpful staff! Anytime I had questions they took the time to answer without making me feel rushed. Their customer service skills are 10/10. Very clean rooms and building ! Loved the pool/gym area ! Loved the decor and style ! The price was so affordable ! I would think of staying here again, but with some adjustments, such as: * Requesting a room on the side of the building near elevator B. * Bringing my own soaps and stock up on my own water. * Bring noodle snacks and tea and not any microwaveable items.
Murphy
2025年2月
After reading all the reviews I was surprised to find that a lot were misleading. The rooms were massive the beds were comfortable and the staff very lovely. Yes they don’t use their restaurant anymore but that wasn’t needed they provided water, tea and coffee in reception and there is a fridge in your room so we had milk and fruit with cereal for breakfast. They were very clean and tidy with bonus free parking which was nice. Really enjoyed our stay. Plus the pool had just finished it’s renovation and was open which was a nice surprise.
Kalise
2025年2月
Location and price.
Kathryn
2022年10月
The location is easy to find and although it’s a ways from downtown they provide you with bus passes to take during your stay. We had a room with 2 queen beds that were very comfortable and a good selection of pillows. The room was very quiet and clean, we were on the main floor and had a window that you could open to get fresh air. There was underground parking for your vehicle and was kept very clean. Staff was very nice and friendly. There is a restaurant on site but not open, sign read it was only used for special events which was a little disappointing. They provided coffee and water for guests in the lobby which was nice.
Marion
2024年4月
Great value. The room was clean and the hotel was quiet. They provided a bus pass to the local transport which we used. It was a 15 minute walk to the main shopping and dining area. Parking was provided under the hotel.
Wendy
2024年4月
On the main road into Banff and right next to the bus stop so it was easy to use the free shuttle passes which the hotel provided. Good undercover parking. Spacious, well appointed room. Friendly and helpful staff. Comfortable bed and deliciously soft sheets. Log fire with seating in the foyer.
Angela
2024年6月
The location and facilities were exactly what we needed. Some might say the decor and general appearance could use a little updating, and although some things appear to be dated, I actually enjoy the older cozier look and feel. The staff were excellent. Didn't have many dealings with them, as a seasoned traveler and having been to Banff countless times, there wasn't much I needed in way of information or directions. Over all I'd recommend this place to any traveler, from business to family groups. The rooms are spacious, plenty of thoughtful conveniences and overall excellent quality and value.
Sean
2024年1月
Great location just over 10 minutes walk to the centre of Banff or free bus (tickets from reception) from just outside of the property. Super clean with good sized rooms. Lovely lobby with fireplace. The heated basement parking was a real bonus and there was always plenty of space. The swimming pool had re-opened when we arrived which was an unexpected surprise. Really good stay thank you
Philippa
2025年2月
The location is just outside of the busy part of town, which suits us well. We had our car, so the underground garage was nice and easy to access and leave from. The room was good-sized and comfortable with close proximity to the elevator leading to the pool. The room was well stocked with the typical amenities, including a lovely lemongrass hand soap. The bed was comfy, too. We were on the first floor, so we didn't really have a view, but that was okay because you only have to step outside for those! The pool and hot tub were clean and uncrowded. We enjoyed them both after all our adventures. Staff was friendly and helpful.
Suamomi
2023年8月
Spacious clean room, with comfortable beds, a/c, balcony, good shower, loads of clean towels and a kettle (bonus for us Brits)! The pool and spa is great facility, again with free towels. Also free parking with good size bays and lifts to your floor is a positive feature. It's a 15-20 minute walk to downtown, but free bus passes are available, although you could wait 25 minutes for the bus.
Ken
2023年10月